According to the EEOC, male and female customer service employees were subjected to harassment, including a sexually hostile work environment, by managers and coworkers. The EEOC further alleged that the onsite human resources staff failed to properly address the harassment despite repeated complaints by employees.
The EEOC filed suit in the U.S. District Court for the Eastern District of California (U.S. EEOC v. Alorica, Inc., Case No.: 1:17-cv-1270-LJO-MJS) and reached an early settlement of the lawsuit. The court approved the consent decree that resolves the case, which remains under the court's jurisdiction during the term of the decree.
The $3.5 million will be distributed among a class of victims of sexual harassment from the Fresno and Clovis, Calif. facilities, pursuant to a claims process set forth in the decree. In addition to the monetary relief, Alorica agreed to significant injunctive relief in the form of a three-year consent decree, which includes the hiring of a third-party monitor; the creation of an internal equal employment opportunity consultant and internal compliance officer; and, sexual harassment training, including incorporating civility and bystander intervention training, for its employees. The company also agreed to revise its anti-discrimination and retaliation policies and procedures as well as maintain records of any future sexual harassment and retaliation complaints, audits, and reporting.
"While no one should have to experience harassment on the job, I commend the women and men who bravely came forward in this case and brought their experience of harassment to the EEOC," said EEOC Acting Chair Victoria A. Lipnic. "I also commend our enforcement and legal teams, and the parties involved, for coming to a resolution that both provides relief to these women and men, and makes positive changes to the company's workplace practices."
"Sexual harassment continues to be a pressing issue in our region and we urge employers to take more proactive measures to prevent such misconduct," said Anna Park, regional attorney for the EEOC's Los Angeles District, which includes Fresno County in its jurisdiction. "We commend Alorica for working with the EEOC to create and implement measures that will prevent future abuses."
Rosa Viramontes, district director of the EEOC's Los Angeles District, added, "Combatting systemic harassment is a top priority of the Commission. Employees have the right to file complaints against employers that fail to protect them from sexual harassment, without the fear of retaliation."
According to Alorica's website, www.alorica.com, the company provides customer management solutions in the form of third party call center and technology services. Alorica is based out of Irvine, Calif., employing 100,000 workers across 16 countries, in 140 locations.
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